Q: What is an Ibex?
A: Ibex (pronounced "eye-becks") -
In nature, any of several varieties of mountain goats, usually
exhibiting scimitar shaped horns - fast, powerful and sure-footed.
In the cycling world, a distinctive brand of fine high-performance
bicycles - also fast, powerful and sure-footed.
Q: Why are IBEX bikes so much less expensive
than similar models
in the local bike shops?
A: We manufacture our bikes to the highest standards
and select top quality, brand name components, yet by streamlining
the distribution process we are able to sell direct to the public
at lower prices than the bikes you typically find in your local
bike shops.
What
our customers say...
Q: How does my new bike get to me?
A: FedEx will deliver your new bike to your
door. We ship most bikes via FedEx Ground at a flat rate of $35
to locations in the Continental US ($20 for frames). Please see
Buying Info for rates to Alaska,
Hawaii, Canada and APO/FPO addresses. There are a few exceptions
to this with certain models that have larger than normal carton
sizes.
Q: How long does it take to get here?
A: Orders are usually shipped within 3 days.
UPS transit times generally range from 3 to 7 days. Please see
FedEx
Zone Map for estimated transit time to your location (we ship
from Alpharetta, GA 30004). Some packages will be shipped UPS
or USPS as the need arises (sorry, no special service or selection
requests). For UPS transit times see USP
Zone Map.
Q: How hard is it to assemble?
A: Assembly is really quite easy. We fully assemble
the bikes at the factory then remove only what is necessary for
packing. Front wheel and seat (already mounted to seat post) usually
install with Quick Release levers. Handlebar is set-up with all
cables and controls installed but must be bolted to the stem and
pedals must also be installed. Each bike includes a folding multi-tool
and a pedal wrench.
Click here for
detailed assembly instructions...
Q: My fork is turned around backwards. Why?
A: Actually, it's not your fork that's backwards.
With most IBEX models the stem is turned backwards for packing
(the stem is the "dogbone" shaped piece that connects
the handlebar to the fork steerer-tube). Leave the fork as installed.
Loosen the side-bolts on the stem where it clams around the steerer-tube
of the fork. Rotate the stem around so that it's pointing forward
and then mount the habdlebar. On bikes with disc brakes, the front
discs should be on the left side of the bike (same side as the
rear brake). On bikes equipped with rin brakes, the brake calipers
should be at the front of the fork.
Q: What if there is a problem?
A: We fully back our bikes. IBEX frames carry
a lifetime warranty and individual components are guaranteed by
the original manufacture anywhere from 90-days to 2-years (Shimano
is 2-years). If you have a any problem we’ll do everything
we can to resolve the issue as quickly as possible. See Warranty
Info for details.
Q: What if I don’t like the bike I ordered?
A: IBEX Bicycles offers a 30-day 100% Satisfaction
Guarantee. If you decide to return your purchase please contact
us for a Return Authorization number and return shipping instructions.
Item must be "post-marked" or return shipment otherwise
physically initiated within 30-days of purchase date. Purchase
price is fully refundable in accordance with Satisfaction
Guarantee terms (see link for details).
Q: Can you send me a catalog?
A: Sorry, no. We do not produce a printed catalog.
Our website serves as our catalog. This has the distinct advantage
of being up-to-date at all times and helps us keep our cost down
- savings that we reflect in our low prices!
Q: Should I order online or by phone?
A: We prefer that you place your order online,
though we can accept phone orders. Orders placed online are processed
faster and get shipped quicker. They also help us avoid mistakes.
Q: What if the bike I bought goes on sale
shortly after my purchase?
A: If you find that the price has dropped on
a model you have recently purchased, we can make an adjustment
by way of a rebate*. You must contact us within 3-weeks of purchase.
The rebate is based on the amount of time passed between purchase
date and the day that you contact us. The amount refunded will
be a percentage of the difference between the price you paid and
the sale price as follows:
Within 1-week: 100%
Within 2-weeks: 50%
Within 3-weeks: 25%
Rebate requests recieved more than 3-weeks from
purchased date are not eligible for rebate. To apply for a rebate
email info@ibexbikes.com
or phone 1-888-741-1464.
*Excludes pre-Christmas
purchases applied to "After Christmas Sale" items.
|
